Refund policy

Please Choose Carefully

We ask all customers to carefully review our product images, descriptions, sizing information and size charts before placing an order. Please check the measurements and fit details provided on each product page to ensure you select the most suitable size.

Wrong Size Returns

We understand that getting the right fit is important. For eligible full-price items, Ponyboy offers store credit where an item has been ordered in the wrong size.

To be eligible, the request must be submitted within 7 days of delivery, and the item must be:

  • Unworn and unwashed, apart from trying on.

  • In its original, resaleable condition.

  • Returned with all original tags attached.

  • Free from stains, marks, odours, damage or signs of wear.

  • Posted back to use within 3 days of approved return

Approved store credit will be issued for the value of the eligible item. Original shipping charges are excluded, and return postage is the customer's responsibility. Ponyboy does not cover postage or return postage.

Wrong-size returns are not accepted on sale items.

Sale Items

All sale items are final. We do not offer refunds, exchanges or store credit on sale items.

This does not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or incorrect, please email hello@pony-boy.com with your order number and details of the issue. Photographs may be requested to assist with assessment.

Where an item is deemed faulty or damaged, Ponyboy will cover the reasonable return postage costs.

All claims will be assessed in accordance with Australian Consumer Law. Depending on the circumstances, the appropriate remedy may include a repair, replacement or refund. Your consumer rights apply to both full-price and sale items.

How to Contact Us

All return requests and product issue enquiries must be emailed to hello@pony-boy.com and include your order number.

One of our lovely team will get back to you within 48 hours with the next steps.

Please do not send items back before receiving return instructions from our team.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.

Ponyboy reserves the right to assess return requests in accordance with this policy and applicable consumer law.