Terms of service
PONYBOY BRANDS PTY LTD
TERMS & CONDITIONS
Last updated: 15 October 2026
1. ABOUT THESE TERMS
Welcome to Ponyboy. This website, located at https://pony-boy.com, is owned and operated by Ponyboy Brands Pty Ltd (“Ponyboy”, “we”, “our” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
These Terms should be read alongside our Privacy Policy, Shipping Policy and Returns Policy, which form part of the information governing your use of our website and purchases from us.
We may update these Terms from time to time. Any updated version will be published on our website with a revised date. The Terms applicable to an order will generally be those in effect when the order is placed, subject to applicable law.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable legislation.
2. ACCESS AND USE OF OUR WEBSITE
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use our website in any way that breaches applicable laws or regulations.
- Interfere with or disrupt the operation, security or functionality of our website.
- Attempt to gain unauthorised access to our website, servers or systems.
- Use automated tools to scrape, copy or extract website content without our permission, except where permitted by law.
- Use our website to transmit malicious software or engage in fraudulent activity.
- Reproduce or misuse our branding, content or intellectual property without our permission.
We reserve the right to restrict or suspend access to our website where reasonably necessary for security, maintenance, suspected fraud or unlawful activity.
We aim to keep our website available and operating smoothly but cannot guarantee uninterrupted or error-free access at all times.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other details on our website are accurate.
However, colours may appear differently depending on your screen, device settings and lighting conditions. Minor variations in appearance may occur.
Product images, descriptions and size charts are provided to help you make an informed purchasing decision. Please review these carefully before placing an order.
We encourage customers to check all product images, descriptions and size charts before purchasing, as we do not offer change-of-mind returns.
We reserve the right to update product information, correct errors, discontinue products or change product availability where reasonably necessary.
Nothing in this section limits your rights under the Australian Consumer Law if a product is faulty, does not match its description or otherwise fails to meet a consumer guarantee.
4. PRICES AND PAYMENTS
All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.
Shipping fees are additional unless free shipping is expressly offered at checkout or as part of a promotion.
Payment must be made in full at checkout using one of the payment methods made available on our website.
You must be authorised to use the payment method selected and provide accurate billing and delivery information.
We reserve the right to correct pricing errors and contact you if an error affects your order. If an order cannot reasonably be fulfilled because of a genuine pricing or listing error, we may cancel the order and refund any payment received, subject to applicable law.
We may refuse or cancel an order where we reasonably suspect fraud, unauthorised payment, a stock error or another legitimate reason that prevents us from fulfilling the order. If payment has already been received, any refund required will be processed in accordance with applicable law.
5. ORDERS AND ACCEPTANCE
When you place an order, you will receive an order confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily mean that your order has been dispatched or that we have accepted it for fulfilment.
We reserve the right to contact you if additional information is required to process your order.
If we are unable to fulfil an order, we will notify you and arrange an appropriate refund where payment has been taken, subject to applicable law.
Please check your order details carefully before completing checkout. If you notice an error, contact us as soon as possible at hello@pony-boy.com and include your order number.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.
6. SHIPPING AND DELIVERY
We currently ship orders within Australia only. We do not offer international shipping at this time.
Our current shipping rates are:
- Standard shipping: $10
- Express shipping: $25
- Free standard shipping: Orders over $250, subject to the conditions displayed at checkout.
We aim to dispatch orders within two business days. During busy periods, promotions and sales, please allow up to five business days for processing and dispatch.
Processing and delivery times are estimates and may vary due to courier delays, public holidays, weather events or circumstances outside our reasonable control.
You are responsible for providing an accurate and complete delivery address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete information supplied by you, except where required by law.
Once an order has been dispatched, tracking information may be provided where available.
If your order is delayed, lost or appears to have been delivered incorrectly, please contact us at hello@pony-boy.com with your order number so we can investigate.
Nothing in these Terms removes any rights or obligations that apply to delivery under Australian Consumer Law.
7. ORDER CANCELLATIONS
If you wish to cancel or amend an order, contact us as soon as possible at hello@pony-boy.com.
We will make reasonable efforts to assist where an order has not yet been processed. However, we cannot guarantee that a cancellation or amendment will be possible once processing has commenced or the order has been dispatched.
If we cancel an order after payment has been received, we will provide any refund required by law.
Your statutory rights remain unaffected.
8. RETURNS, REFUNDS AND STORE CREDIT
8.1 Change-of-mind returns
Ponyboy does not offer change-of-mind returns or refunds for reasons such as a change of preference, ordering the wrong style/size or deciding that a product is no longer wanted.
We ask that you carefully review product images, descriptions and size charts before placing an order.
This policy does not exclude or limit your rights under the Australian Consumer Law.
8.2 Incorrect sizing
If you receive an item that does not fit as expected, you may contact us to request assistance.
Where we agree to accept a return solely because of sizing, we will offer store credit rather than a cash refund, subject to the conditions we communicate to you.
Items must be unworn, unwashed and in their original saleable condition, with original tags attached, unless otherwise agreed.
Customers are responsible for return postage for approved sizing-related returns unless we agree otherwise.
This provision does not apply where the item is faulty, incorrectly described or otherwise covered by a remedy under Australian Consumer Law.
8.3 Faulty, damaged or incorrectly described products
If you receive a product that is faulty, damaged, incorrect or does not match its description, please contact us at hello@pony-boy.com with your order number and a description of the issue.
We may ask you to provide photographs or other information to help us assess the issue.
Where a return is required for an item confirmed to be faulty or damaged, Ponyboy will cover the reasonable return shipping costs.
Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund. The appropriate remedy will depend on the nature and seriousness of the problem and the applicable legal requirements.
We will not require you to accept store credit where you are legally entitled to another remedy.
These rights apply to eligible products purchased on sale as well as full-priced products.
8.4 Return approval and processing
Please contact us before returning an item so we can provide the appropriate instructions.
Unauthorised returns may take longer to process.
We aim to respond to customer service enquiries within 48 hours, although response times may vary during busy periods.
Nothing in this section limits any consumer rights that cannot lawfully be excluded.
9. STORE CREDIT AND PROMOTIONAL CODES
Store credit may be issued where permitted under our Returns Policy or as part of a promotion or other agreed arrangement.
Any conditions applying to store credit or promotional codes will be communicated when they are issued.
Promotional codes may be subject to minimum spend requirements, expiry dates, product exclusions or other conditions specified in the relevant offer.
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and cannot be used in conjunction with other offers.
Store credit issued as a remedy for a consumer guarantee failure will be subject to your statutory rights and will not replace any remedy you are legally entitled to receive.
Any expiry date or restriction on store credit will be applied only to the extent permitted by law.
10. PROMOTIONS AND DISCOUNTS
From time to time, we may offer discounts, promotional codes, competitions or other special offers.
Promotions may be subject to additional terms, including eligibility requirements, minimum spend thresholds, promotional periods and product exclusions.
Unless otherwise stated, promotions cannot be applied retrospectively to orders placed before the promotion commenced.
We reserve the right to correct genuine errors in promotional information and to withdraw or amend an offer where reasonably necessary, subject to applicable law and any rights already acquired by customers.
11. INTELLECTUAL PROPERTY
All content on our website, including our brand name, logos, designs, photographs, graphics, product descriptions, text and other materials, is owned by or licensed to Ponyboy Brands Pty Ltd, unless otherwise stated.
Our intellectual property is protected by applicable copyright, trademark and other intellectual property laws.
You must not reproduce, copy, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of our intellectual property to you.
12. CUSTOMER CONTENT AND SOCIAL MEDIA
If you voluntarily share content featuring Ponyboy products and tag our brand or use a campaign hashtag, we may ask for your permission to feature that content on our website, social media accounts or other marketing channels.
We will not assume that tagging Ponyboy automatically grants us unrestricted rights to use your content.
Where permission is requested and granted, we may use the content in accordance with the permission provided and any agreed conditions.
You confirm that you have the necessary rights and permissions to share any content you provide to us.
If you have granted permission for us to use your content and later wish to withdraw that permission, contact us at hello@pony-boy.com. We will consider your request and remove content from channels we control where reasonably practicable, subject to any applicable legal obligations.
13. THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites or use third-party services, including payment processors, delivery providers and ecommerce applications.
These third parties may have their own terms and privacy policies.
We are not responsible for the content or operation of third-party websites that we do not control. This does not exclude any responsibility that we may have under applicable law for services or representations for which we are legally responsible.
14. LIABILITY AND DISCLAIMERS
To the extent permitted by law, we are not responsible for losses that arise from circumstances beyond our reasonable control, including third-party service interruptions, courier delays or website outages.
We do not guarantee that our website will always be available, uninterrupted or free from errors.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.
Where a limitation of liability is permitted by law, it applies only to the extent legally permitted.
You remain responsible for providing accurate order information and using our website lawfully.
15. PRIVACY AND COMMUNICATIONS
We collect and handle personal information in connection with operating our website, processing orders, delivering products and providing customer service.
Our Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us about privacy matters.
By providing your contact details, you agree that we may contact you about your order, delivery, customer service enquiries and other necessary transactional matters.
Marketing communications will be handled in accordance with applicable privacy and electronic marketing laws. You can unsubscribe from marketing communications using the unsubscribe instructions provided, where applicable.
Please refer to our Privacy Policy for further information.
16. DISPUTE RESOLUTION
If you have a concern or dispute relating to an order or these Terms, please contact us at hello@pony-boy.com in the first instance.
We will make reasonable efforts to understand the issue and work towards a fair resolution.
Nothing in this section prevents you from exercising your rights under Australian Consumer Law or seeking assistance from an appropriate consumer protection body or tribunal.
17. GENERAL
17.1 Entire agreement
These Terms, together with the policies expressly incorporated into them, set out the terms governing your use of our website and purchases from us.
17.2 Changes to these Terms
We may update these Terms from time to time. Updated Terms will be published on our website.
Changes will not remove rights that have already accrued to you or override any mandatory legal protections.
17.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to apply.
17.4 No waiver
If we do not enforce a provision of these Terms immediately, this does not mean that we waive our right to enforce it later.
17.5 Events outside our control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by law. This provision does not remove any mandatory consumer rights.
17.6 Governing law
These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.
You and Ponyboy submit to the jurisdiction of the courts and tribunals of Victoria and any other courts or tribunals that have jurisdiction under applicable law.
17.7 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable laws where those rights cannot lawfully be excluded, restricted or modified.
18. CONTACT US
If you have any questions about these Terms, an order or our policies, please contact:
Ponyboy Brands Pty Ltd
Email: hello@pony-boy.com
Website: https://pony-boy.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.